Raul Sanchez
AA app experience has been horrible. Constantly states it cannot find the reservation. Boarding tickets dissappear after checking in or simply does not pull up. extremely slow to process Regardless of wifi or high speed data connection. Absolute garbage customer experience, please fix this. It is inexcusable that this has not been addressed for a premier airline. American Airlines, you are a premier airline, correct? Please fix the app.
Randall Sickler
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1/3 of the time the app works correctly, that is when you're buying a flight, with cash, not points. 1/3 of the time trying to check in and when you want to see the boarding pass, you get the spinning wheel of death waiting for it to load, no matter the data connection your using. The last 1/3 of the time it doesn't work at all, as if the app is being updated. American Airlines, learn how to utilize technology properly, then maybe I'll add an extra star.
13 people found this review helpful
Vicente Fortich
My experience with American has not been terrible, but this app is GARBAGE. It is completely useless... In fact, it will actually make it more difficult for you, because it will confuse you. The information it provides is not accurate whatsoever, notifications are sent late, and flight statuses are wrong. I was tracking my flight through it and I missed it. The people at the counter were helpful though.
21 people found this review helpful